Support Center
Find an answer fast, or reach your dedicated account manager directly.
However you need help — opening an account, tracking an order, filing a claim, or a billing question — your dedicated rep is the fastest path. Use the links below to jump straight to the right place.
Common Topics
- Shipping & Handling — processing times, adult-signature delivery, restricted states, and documentation.
- Returns & Exchange — claim windows, DOA reports, the RMA process, and exclusions.
- Age Policy — Tobacco 21 compliance and age verification at purchase and delivery.
- Contact Us — wholesale support, new account applications, and credit & billing.
- Terms & Conditions — the terms governing your wholesale account.
Talk to a Person
Every active account has a dedicated account manager — not a 1-800 queue. If you don't know who yours is, reach our team and we'll route you. Please include your account or PO number so we can help faster.
- Hours: Monday – Friday, 8:00 AM – 6:00 PM ET